Terms and Conditions
TOSCA srl Standard Terms and Conditions for Delivery and Payment
1. Validity
a. Our standard terms and conditions apply exclusively; we do not recognize any conflicting, deviating or supplementing terms and conditions of the Customer unless we have explicitly consented tosuch conditions in writing.
b. We hereby explicitly reject any incorporation by reference to the Customer‘s standard terms and conditions or to any reference to the standard terms and conditions of third parties. In particular, we decline the related validity of any individual pre-formulated clauses or collections of such clauses referenced by the Customer.
c. Our standard terms and conditions apply to all legal claims of the Customer regardless of legal grounds.
d. Our standard terms and conditions also apply if we provide services with knowledge of any conflicting or supplemental clauses.
e. Our standard terms and conditions apply to relationships with companies, juridical persons organized under public law and special funds organized according to public law.
2. Contract partner
a. The contractual partner of TOSCA srl is exclusively the Customer that has directly placed an order and to whom the confirmation of the order has been given.
b. TOSCA srl provides its services only for the Customer named in the offer or in the order confirmation. Liability vis-à-vis a third party not named as the ordering Customer is hereby explicitly excluded.
3. Telephonic and oral representations
a. Verbal communication in person, by phone or other electronic media are not legally binding.
b. A potential Customer must specify the subject of the delivery in question (e.g. a particular cable construction) in writing and state the quantity and delivery details (desired delivery time, type of shipment, transfer of risk) since a reliable review is not possible otherwise.
4. Offer, reservations
a. All offers made by TOSCA srl are non-binding.
b. Offers made by TOSCA srl are explicitly subject to timely self-delivery. TOSCA srl agrees to promptly inform the Customer of non-availability and to promptly reimburse any con- sideration already received.
c. For all its offers, TOSCA srl explicitly reserves the right
of prior sale. TOSCA srl agrees to promptly inform the
Customer about any resulting lack of availability and to promptly
reimburse any payments already received.
d. Offers are submitted subject to the Customer being accepted as
insurable by the commercial loan insurer.
e. TOSCA srl reserves the right to correct mistakes and
clerical errors in written offers.
f. If the offer has an expiration date, the offer becomes null and void
if not accepted within the deadline.
g. TOSCA srl is not obligated to accept any order placed
after expiration of the expiration of the offer. In particular, all
delivery dates in the offer are no longer valid.
h. Catalog goods are offered only with the qualities evident in the
catalog and the online spec sheets for the respective product
whereby the online spec sheets reflect the technical status of qua-
lities governing the offer. TOSCA srl reserves the right to
make technical alterations. Utilization and suitability for a particular
purpose are not subject of the offer.
5. Order confirmation
a. A contract with TOSCA srl is reached upon the receipt of
the written order confirmation and acceptance of terms and con-
ditions as stated in the written order confirmation.
b. If no order confirmation is received, then the contents of the cont-
ract are governed by the offer made by TOSCA srl .
6. Modification, cancellation of orders
a. Modifications of an order are valid only if confirmed by TOSCA srl
in writing.
b. Modification of the order cancels the original delivery schedule.
c. The Customer is not entitled to cancel an order. Despite cancellation
by the Customer, TOSCA srl may insist on acceptance
of delivery of the ordered merchandise and payment of the full
purchase price.
7. Prices and costs
a. TOSCA srl may demand payment in advance. Deliveries
to new customers will only be made against advance payment.
b. In the case of international transactions, the Customer shall, at the
option of TOSCA srl , either make payment in advance or
post a documentary letter of credit with no payment time limitation.
c. Prices quoted in offers and order confirmations are net prices EX
WORKS without packaging, without postage, without insurance,
without customs costs and without shipping costs.
d. Packaging, shipping, loading and unloading costs as well as
possible customs duties, taxes and fees shall be the responsibility
of the Customer.
e. Unless otherwise agreed upon the Customer also bears the costs
of freight insurance.
f. The Customer is responsible for all applicable taxes and duties.
g. The invoiced amount is payable without any deductions immedia-
tely after receipt. The Customer is in default without further notice
for failure to pay by the agreed deadline. If no special payment
deadline is agreed upon with the Customer, the Customer is in
default 10 calendar days after receipt of the invoice. In the case
of legal transactions not involving consumers, TOSCA srl
may charge the Customer late payment interest of nine percentage
points above the basic interest rate (published by the Italian central Bank).
h. If the Customer has not properly assigned a payment made, an
initial check will be made to see if the Customer’s intention is
apparent by matching the amount of payment with an open
invoice. If no allocation is apparent, the amount of payment will
be applied to the most recent invoice presented and then to the
immediately preceding invoices.
7.1. Cable and conduit pricing
a. Because of the high metal content it is customary in the German
cable industry to separately state metal costs („metal surcharge“).
TOSCA srl is therefore entitled to separately state metal
costs („metal surcharge“). In international transactions, TOSCA srl
reserves the right to quote full material prices.
b. Copper metal calculation:
Unless otherwise agreed in writing, net prices for copper contain
a €150.00 per 100 kg copper base price (exception for under-
ground cables: Cu basis 0 and telephone cables: Cu base price
€100.00).
c. The calculation basis for the sale price is the published upper LME
( LONDON METAL EXCHANGE )
exchange for copper on the day prior to the day the order is received
plus (at least 1%) purchasing costs. The sale price is increased
or reduced by the difference between the copper base price and
the LME quote. The copper number is multiplied by the copper
difference. If not otherwise stated, the copper number applies per
1000 m.
d. Other metal surcharges (e.g. aluminum, nickel, lead) are handled
equivalent to the copper calculation. The base price is the value
stated in our offers. All metal surcharges are excluded from prompt
payment and other discounts.
7.2. Accessory pricing
a. Metal calculation for brass:
Metal surcharges contain a brass base cost of €150.00 per 100 kg
of brass. The computational basis for the sale price is the price
quoted on the exchange (exchange quotation for MS 58. Proces-
sing stage 1) on the day after receipt of the order plus purchase
costs. The sale price is increased or reduced by the difference
between the brass base cost and brass quotation by allowing a 5%
brass surcharge or discount, respectively, for every full €13 per
100 kg. Such surcharges are always quoted on a purely net basis.
b. Metal calculation for copper: equivalent to cable and conduits (see
above).
c. Metal calcultaion for copper lugs: the prices contain a copper base
cost of €150 per 100 kg of copper. The computational basis for
the sale price is the MK price for copper on the day before the day
the order is drafted. The copper number is to be multiplied by the
copper difference. If not otherwise stated the copper number is per
1000 pieces. All metal surcharges or discounts are always quoted
on a purely net basis.
d. Prices quoted assume acceptance of delivery of a complete packa-
ging unit (VE). HELU KABEL GmbH reserves the right to impose a
low quantity surcharge for smaller quantities or open packages.
7.3. Minimum order value, surcharge
a. We are not obligated to accept orders when the net price without
metal surcharge is below €100.
b. A surcharge of €10 for orders within Germany and €35 for
exported orders on orders below the minimum order value apply.
7.4. Cutting costs
a. If TOSCA srl agrees to deliver lengths that deviate from
normal lengths of those held in inventory, TOSCA srl is
entitled to apply a per cut surcharge.
7.5. Freight and shipping costs
a. All deliveries exclude unloading.
b. We deliver orders worth €500 or more (without metal surcharge,
without value-added tax, without shipping costs) within Germany
“Freight Allowed”, without unloading, excluding packaging).
c. We also ship freight collect without unloading. The following flat
rates are charged for freight collect shipments in ITALY: €15,00
for small packages up to 31.5 kg. Shipments by freight forwarder
over and above 31.5 kg: €0.5 per kg. The Customer bears the
cost of special routings.
d. The Customer bears the cost of deliveries abroad which will be set
forth in the respective offer.
7.6 Packaging costs
a. TOSCA srl generally charges (in addition to the cable
drums) a €15.00 packaging flat rate.
b. Packaging material will either be invoiced or made available on a loan
basis. Pallet cages and Euro pallets will be delivered on an exchange
basis. Disposable drums will be invoiced and cannot be returned.
c. TOSCA srl reserves the right to decide whether to ship
8. Quantities delivered
a. Delivery will be made as set forth in our order confirmation. Partial
deliveries are expressly recognized as acceptable.
b. We generally reserve the right to deliver 10% more or less than
the ordered quantity. In case of Customer specific special cables,
however, this can be + / -15% of the quantity ordered. Special
cables are delivered in lengths that depend upon technical produc-
tion conditions. Partial deliveries are permissible.
9. Returns, return costs
a. The Customer has no right to return goods that are delivered free
of defects.
b. If, in exceptional cases, TOSCA srl declares that it is
prepared to accept the return of delivered items, the condition of
the goods will be first determined. For this purpose, the Customer
shall return the delivered goods to TOSCA srl at its own
cost. After receipt, TOSCA srl will inspect the merchandi-
se returned for quantity and condition.
c. TOSCA srl will make an offer for accepting the return un-
der consideration of age and condition.
d. If the Customer accepts the return offer, TOSCA srl will
either credit the Customer‘s account or execute the corresponding
payment.
e. If the Customer does not accept the return offer, it shall retrieve the
merchandise offered to it at its own cost. If despite demand made
to do so there has been no retrieval within one month, TOSCA srl
is entitled to have the corresponding merchandise scrap-
ped and charge the Customer.
10. Right to refuse performance, withhold payment, set-off
a. Customer‘s right to refuse performance (defense resulting from
the failure to perform) is excluded if the Customer is required to
pay in advance or present a letter of credit.
b. Rights to withhold payment pursuant to exist only for claims
that are mature and completely
valid a) either under the same order or, b) in so far as the order
is deemed a continuation of contracts concluded earlier, to the
extent these are undisputed or determined with legal finality.
c. Set-off is permissible only with respect to claims that are undisputed
or determined with legal finality.
d. A claim that is in litigation ready for decision is the equivalent of an
undisputed claim.
11. Reservation of title, objection to resale, use and processing
a. TOSCA srl retains ownership of the merchandise delivered
until full and unconditional payment of the invoiced amount for
the respective item has been received.
b. TOSCA srl hereby objects to resale, use and processing
before full payment of the purchase price. This also applies in
particular to the Customer‘s insolvency administrator.
c. Action taken by the Customer that leads to the loss of TOSCA srl
ownership is grounds for a compensatory damage claim
against the Customer. Besides the Customer, in the case of juridical
persons, its legal representative will be personally liable for com-
pensatory damages.
d. The Customer agrees to promptly inform TOSCA srl of
any judgment execution measures taken by third parties in the
goods subject to ownership of the goods. In addition, the Custo-
mer shall inform third parties of the ownership of the goods.
e. In the event of resale or lease of the goods subject to ownership,
the Customer now does hereby assign to TOSCA srl as
collateral its receivables claims accruing against its customers until
its rights to purchase price have been fulfilled. TOSCA srl
accepts these assignments of collateral.
f. Where goods subject to ownership have been processed, modified
or bound to another object, TOSCA srl shall acquire an
immediate property interest in the newly manufactured object
which shall subsequently be regarded as goods subject to ownership.
g. If the value of the collateral in the form of receivables claims
exceeds the purchase price claims of TOSCA srl by more
than 20% then at the demand of the Customer TOSCA srl
shall release the collateral commensurately.
12. Delivery schedule, delayed delivery
a. All delivery dates stated are approximate. Exceeding an approximate
date shall lead neither to an immediate deadline for performance
nor default of delivery.
b. TOSCA srl may also make partial deliveries. TOSCA srl
shall not be considered in default with respect to timely
partial deliveries.
c. A delivery deadline is deemed met upon timely delivery to the
freight forwarder.
d. The delivery will not be immediately due until a reasonable
deadline has been set. The deadline must be set in writing.
e. A warning notice shall not put TOSCA srl in default until it
is given after the immediate due date of the delivery. The warning
notice must be given in writing.
f. If the delivery cannot be made because TOSCA srl itself
has not been supplied, TOSCA srl may declare its with-
drawal from the contract with respect to the affected merchandise.
The Customer‘s claims are limited in such cases to the repayment
of any payments made by the Customer. In cases of such failed
self-delivery any further rights of the Customer are excluded.
g. Where TOSCA srl is at fault, the Customer‘s claims due
to default of delivery are limited to 0.5% of the net delivery value
of the merchandise affected by the default of delivery per full
calendar week not to exceed a total of 5% of the net delivery value
of the items affected by the default of delivery. Customer shall have
no further claims for damages or Customer‘s financial disadvantage
due to default of delivery, in particular to downtimes, business in-
terruption or lost profits. This exclusion shall not apply if TOSCA srl
caused the damage to the Customer intentionally or by
negligence.
13. Place of performance, transfer of risk
a. The place of performance is the registered office of TOSCA srl
is Brescia, Italy.
b. TOSCA srl has met its performance obligation when
it has reported readiness to ship or has delivered to the freight
forwarder.
c. Unless the order confirmation provides otherwise, delivery EX
WORKS is agreed upon.
d. Unless otherwise agreed upon by the parties, the risk of accidental
loss or accidental deterioration in the case of sales shipments
passes to the Customer upon transfer to the freight forwarder.
e. The Customer must undertake unloading at its own cost. If the
Customer does not unload, it is in default of acceptance of delivery.
14. Warranties
14.1. Complaints of defect, warranty period
a. The merchandise delivered is free of defect if it meets the technical
specifications as illustrated on the online spec sheet and in the catalog.
b. TOSCA srl cannot determine and review suitability for a
particular application or use nor the environmental conditions nor
aftereffects on an electrical system. Neither suitability for particular
use nor suitability for particular environmental conditions are sub-
ject of the contract.
c. If TOSCA srl has made recommendations then such
recommendations are conditioned upon the completeness and
accuracy of the data supplied by the Customer and there were no
special circumstances to consider.
d. Following the delivery of the respective merchandise, the Customer
must promptly inspect it and if a defect is apparent promptly
submit a written complaint to TOSCA srl . The written
complaint must contain the invoice number, article number, the
quantity involved with every individual complaint individually
listed In case of successive or partial deliveries each delivery must
be inspected and protested individually.
e. The responsibilty to make an immediate inspection extends in
particular to the testing of the merchandise delivered for its func-
tionality and conformity with the data provided on the online spec
page and catalog.
f. The responsibility to conduct an immediate inspection and com-
plaint applies for every individual processing step. If the Customer
fails to make immediate complaint at the respective processing
stage, the merchandise delivered is deemed approved.
g. TOSCA srl hereby contests all clauses according to which
the responsibility to inspect falls on TOSCA srl
TOSCA srl ability to inspect at the respective processing steps
is factually impossible since TOSCA srl is not part of any
further processing of the goods.
h. If the Customer does not promptly submit a complaint of defect,
the merchandise delivered is deemed accepted.
i. Upon acceptance, all possible rights of the Customer to demand
cure and compensatory damages regardless of the grounds are
null and void.
14.2. Clarification of technical matters, Customer‘s duty to
cooperate
a. The Customer must send TOSCA srl samples of the
allegedly defective merchandise so that TOSCA srl can
conduct a laboratory analysis.
b. In addition, the Customer must grant TOSCA srl access
to the assembly site so that TOSCA srl can inspect the
environment and exposure of the merchandise delivered (heat,
voltage, amperage, rectifiers, fuses, etc.).
c. Unless TOSCA srl acknowledges the defect of the
merchandise delivered, the warranty is null and void if the Custo-
mer breaches the aforementioned duties.
14.3. Expert arbitration agreement
a. If the parties cannot agree whether the item delivered is defective
or not, the parties agree that the disputed facts will be decided
with legally binding effect by an expert arbitrator pursuit.
b. The expert arbitrator must be a publicly appointed and certified
expert.
c. If the parties cannot agree on an expert arbitrator, each par-
ty may apply to the IHK/AHK to name an expert arbitrator. The
expert arbitrator named by the IHK / AHK may be rejected only if
the grounds for rejection correspond to the grounds for personal
disqualification of a judge. The cost of arbitration are borne
depending on who prevails.
14.4. Procedure, crediting, cure
a. Typically the Customer will need substitute goods even before
clarifying whether the merchandise delivered is defective. For this
reason it is customary in the cable industry to deliver substitute
goods only against an invoice and not to grant a credit to until
clarification of the facts and then only to the extent of the actual
receipt of disassembled goods. This procedure derives from the
fact that the overwhelming majority of the price is based on metal
content, e.g. copper. TOSCA srl adheres to this general
industrial custom and will deliver substitute goods only against an
invoice.
b. Typically, the Customer has an interest that the substitute goods are
being delivered as quickly as possible. For this reason, TOSCA srl
is entitled to arrange for other manufacturers to
deliver equivalent merchandise as substitute goods that, techni-
cally speaking, are structurally identical.
c. As soon as a technical inspection of the merchandise that is subject
of complaint and its environment can be concluded,TOSCA srl
will inform the Customer of the result of the testing.
d. If TOSCA srl confirms that the complaint of defect is
justified, TOSCA srl will credit the account to the extent
of the return receipt of the defective merchandise.
e. No credit can be given for defective merchandise that is not
returned. This provision derives from the high value of the metal
content (e.g. copper). In addition, failure to return the merchandise
raises a rebuttable presumption that the merchandise delivered
will still be used.
14.5. Failure to cure, price reduction, withdrawal from the contract
a. The Customer is not entitled to a reduction in price or to withdraw
from the contract until there has been a failure to cure.
b. TOSCA srl will be granted at least two attempts to cure.
c. If the Customer seeks a reduction in the purchase price it must
demonstrate to what extent the utility of the merchandise delivered
is impaired by the defect. If from a technical point of view the
utility of the delivered merchandise is not impaired, there will be no
reduction in price granted.
d. Any failure to label the merchandise with the name of the Custo-
mer or the "TOSCA srl " name will not justify a price reduction
since it does not impair the technical performance capability of the
merchandise.
e. Typically, the metal component of the merchandise delivered is
not defective, hence the value of the metal remains the same. Any
price reduction can therefore apply only to the price of the item
without the metal surcharge.
14.6 Exclusion of no-fault liability
a. TOSCA srl is not liable to pay compensatory damages for
any defective delivery or performance that is not based upon fault,
in particular for any lost profits, downtime or compensation for
business interruption.
14.7. Reimbursement of expenses
a. The Customer is only eligible to submit a claim for reimbursement
of expenses if attempts to cure have failed and TOSCA srl
is at fault for the defect of the delivered merchandise or for the
failure to cure.
b. If there has been a defect-free cure, claims for reimbursement of
expenses are null and void.
c. Reimbursement of expenses may be requested only as a substitute
for compensatory damages in lieu of performance.
d. Futile expenses are only those that were rendered useless due to
the defect in the delivered merchandise. These include, in parti-
cular, only those expenses incurred in reliance upon the delivered
goods being free of defect.
e. Reimbursed expenses include only costs incurred after receipt of
the order confirmation and that ultimately proved useless.
f. There shall be no claim for reimbursement of expenses to the
extent the Customer anticipated or should have anticipated failure
to perform.
g. In particular, the right to reimbursement shall not apply where
it has arisen for merchandise subject to the reservation of self-
delivery.
h. There shall also be no right for reimbursement of expenses when the
expenditure is significantly disproportionate to the performance
not provided. This applies in particular if the Customer could have
readily obtained comparable merchandise from a competitor.
i. Claims for lost profits, downtime, business interruption and own
labor costs do not fall within the scope of reimbursable expenses.
j. If the Customer has or could have obtained some use from his
expenditures, then the right to reimbursement of expenses shall be
reduced accordingly.
14.8. Compensatory damage in lieu of performance
a. The Customer shall expressly set TOSCA srl in writing a
reasonable deadline to cure. The deadline to cure is valid only if at
the time the deadline is set the performance owed was due.
b. The deadline set must clearly and unequivocally specify the perfor-
mance demanded and clearly designate the end of the deadline. The
rationality of the time to cure must consider that the merchandise
must normally be remanufactured.
c. The Customer is not entitled to demand compensatory damages
in lieu of performance for defect-free partial deliveries received.
d. If the Customer has made a legally effective claim for compensa-
tory damages in lieu of performance, the right of the Customer to
compensatory damages in lieu of performance shall be limited to
the difference between a possible higher purchase price for repla-
cement goods of the same type and quality from the same country
of origin and the purchase price agreed in the order confirmation.
e. The Customer shall have no further claims for financial harm incur-
red due to failure to deliver; in particular, for downtime, business
interruption or lost profits. Such exclusion shall not apply if the
Customer‘s damages were caused by TOSCA srl intenti-
onally or by gross negligence.
f. The aforementioned limitations of liability do not apply to com-
pensatory damage claims of natural persons for personal injury,
impairment to health or death as well as for inalienable rights
(Liability Act, Product Liability Act).
14.9 Compensatory damages for breach of duty
a. If TOSCA srl is at fault for the nonfulfillment or poor
fulfillment of its duty to deliver, claims based upon downtime,
business interruption or lost profits are excluded. Such exclu-
sion shall not apply if the Customer‘s damages were caused by
TOSCA srl intentionally or by gross negligence.
b. If TOSCA srl is not the manufacturer of the merchandise
delivered, the fault of the manufacturer shall not be applied to
TOSCA srl
15. Damage to any item of property other than the merchandise
delivered
a. Compensatory damage claims against TOSCA srl for
damage to, or the destruction of, any items of property other
than the delivered merchandise itself shall exist only if TOSCA srl
can be shown to have acted intentionally or with
gross negligence.
b. The Customer has no claim to compensatory damages if at the
time of ordering it has not informed TOSCA srl that
major financial loss might ensue in the case of a defective delivery.
Major financial loss is an amount in excess of €5,000.
c. Customer‘s claims based on financial damages, in particular for
lost profits, production down times or business interruption are
hereby expressly excluded.
d. TOSCA srl is not liable for financial damages attributable
to claims asserted against the Customer by third parties. TOSCA srl
is not liable in particular for damages whose cause is
attributable to the Customer’s waiver vis-à-vis its own customer of
the latter’s duty to immediately inspect or object or has assumed
such duty on behalf of its own customer.
e. The possible financial damage claims of the Customer are limited
to €10,000.
f. If the liability of TOSCA srl has been excluded or limited,
the exclusion or limitation of liabilities shall also inure to the benefit
of internal governing bodies of TOSCA srl , its managers,
employees, or vicarious agents.
g. The aforementioned limitations of liability shall not apply to
the extent claims are asserted based upon death, bodily injury,
impairment to health or inalienable rights (e.g. Product Liability
Act, Liability Act).
h. The aforementioned liability limitations and exclusions shall also
not apply if TOSCA srl is shown to have acted intentio-
nally or with gross negligence.
16. Force Majeure
a. If the nonfulfillment of delivery or performance by TOSCA srl
is attributable to force majeure such as, e.g. natural catastro-
phe, epidemic, war, armed conflict, civil war, revolution, terrorism,
sabotage, nuclear reactor accidents, labor strike or other events
beyond the influence of TOSCA srl , then for the duration
of such event, TOSCA srl shall be released from its duty to
perform and the time of delivery shall be extended accordingly.
b. TOSCA srl shall inform the Customer of the beginning
and the end of such circumstances as soon as possible.
c. If the event lasts longer than six months, TOSCA srl shall
also be entitled to terminate the contract.
17. Contract language, applicable law, jurisdiction and venue
a. Unless otherwise agreed the contract language is Italian.
b. The laws of Italy with the exception of its conflict of laws
provisions and the UN Convention on the International Sale of
Goods (CISG) shall apply to all claims in connection with deliveries
and performance of TOSCA srl irrespective of legal
grounds.
c. Jurisdiction and venue for all disputes in connection with or arising
from deliveries or the performance of TOSCA srl is at the
registered office of Brescia, Italy